Frequently
Asked Questions

WICKED and The Gershwin Theatre are following New York State, New York City and CDC guidelines to ensure the safety of all actors, production staff, theatre employees, and audience members. As public health conditions and the State’s guidance for performing arts and live entertainment changes, the theatre will remain flexible and adapt to applicable health protocols, such as face coverings, health screening, enhanced air filtration and ventilation, and rigorous cleaning and disinfection.

As of July 1, 2022, face masks are optional for audience members attending Broadway shows. This policy is determined by the Broadway League and is subject to change.

For the most up-to-date information regarding Covid safety protocols, please refer to bdway.nyc.

Refunds are not granted in the event of cast replacements.

Tickets at the student ($69) rate are available in-person at the Gershwin Theatre box office with a valid college, university ID. Limited 2 tickets per ID. Subject to availability – not available for all performances.

Tickets at the student rate are currently available on performances on Sunday evening to Thursday evening through July 9. Subject to availability.

For the current performance schedule, please check our calendar. Our student ticket dates that are updated regularly apply to single tickets only, not groups.

Student Group Tickets range from $59-$79 and are located in the Rear Mezzanine, Rear Orchestra, and Front Side Mezzanine.

For questions about student groups, please see the Group Sales FAQ below.

Tickets at the military rates ($79) are available in-person at the Gershwin Theatre box office with a valid military ID.

GovX members can also access tickets here.

Tickets at the military rate are currently available for all performances, with the exception of Saturday evening performances. Subject to availability.

For the current performance schedule, please check our calendar.

WICKED’s live ticket lottery opens two-and-a-half hours before each performance begins in the Gershwin breezeway. Winners are announced two hours before the performance. There are 26 tickets available per performance, and each ticket is priced at $40, including a $2 facility fee. Payment must be made in cash, with a limit of two tickets per person.

The digital lottery is also available for select performances.

For matinee performances, the digital lottery will open the day before at 10am and close the day before at 4PM. Winners will then be notified and will have 1 hour to purchase the tickets by credit card online. The e-ticket will then be emailed to the winner’s email address.

For evening performances, the digital lottery will open the day before at 8PM and close the day of the performance at 11AM.  Winners will then be notified and will have 1 hour to purchase the tickets by credit card online.  The e-ticket will then be emailed to the winner’s email address.

Please go to this URL and bookmark it to see the next few scheduled lotteries as there will not be one for every performance.

We have seats at all price points. The best seats at the best prices will always be available at the box office or through Ticketmaster – both have the same inventory of tickets. If you buy your tickets in person at the box office you can save the service fees. Please remember that, if you buy tickets through brokers or third party sellers, there will always be higher markups tacked on, with no guarantee of seat location. NEVER buy tickets on the street – they may be counterfeit, and if so, will not be honored at the theatre.

Please be advised that each patron must have a ticket to enter the theatre. The Gershwin Theatre box office cannot print tickets purchased from a third-party website.

Orchestra seats are on the main level of the theatre.

Front Mezzanine seats are at the front of the upper level of the theatre (Rows A-E). On a big spectacular show like WICKED, they provide a great view of the whole production. Be aware that there is a low safety bar in front, which means the front row may not be ideal for short patrons or children.

Mid Mezzanine seats are in the middle of the upper level of the theatre (Rows F-G) – however, there are a limited number of these seats available and they sell out quickly. These also have a great view of the whole production.

Rear Mezzanine seats are in the back of the upper level of the theatre (Rows H-M); however, again, there are a limited number of these seats available, and they also sell out quickly. These also have a great view of the whole production, and are always the most economical choice.

Please note that, within the range of tickets shown, the lower prices are generally on weekday performances (Monday through Thursday and Sunday evenings) and non-holiday weeks. During the summer, the lower prices are generally at matinee performances (Wednesday and Saturday).

Stadium seats are in the back half of the orchestra of the theatre, and start as low as $115 on weeknights for certain performances. These have great sightlines due to the angle of the seating, and are great for families with children. Many people say that these seats are the best deal at WICKED.

Premium seats are the best seats in the house and are generally in the first twenty rows center orchestra (or just off the center aisles on either side), or the first two center rows of the front mezzanine. They are the most expensive seats, but the orchestra premiums provide the best view of faces and production details, and the front row mezzanine premiums provide the best view of the whole spectacle of WICKED.

Premium tickets range from $192 – $262, excluding holiday performances.

Even when the show is sold out, there are usually premium seats available right up to the day of the performance.

Tickets go on sale approximately 6 months before the performance. You will get the best price if you buy in advance – as the performance date approaches and availability tightens, the prices will often go up, so plan ahead if you can.

We encourage guests to purchase tickets in advance to ensure the best seating locations at the best prices; however seats remain on sale until performance time, based on availability.

Please go to our ticket calendar and select the best availability filter to see which performances have best availability.

The show is open-ended. Tickets are currently on sale through July 3, 2022.

Tickets now are distributed electronically for entry.

Visit our group sales page to submit a request for group tickets to WICKED.

The group minimum is 15 tickets.

Group prices vary by performance. Please visit our group sales page to see pricing information.

Group tickets are now on sale through November 19, 2023.

Yes. Request one by sending an email to groups@321mgt.com.

Yes, you can rent a headset and get a running synopsis of the show in these 7 languages – French, German, Spanish, Portuguese, Japanese, Mandarin, and Korean.

Groups of 10 or more can receive 20% off all translation units. Just visit www.soundassociates.com and enter the quantity. You will automatically receive your discount!