Broadway Performances Suspended

Due to concerns for public health and safety, all shows have been canceled through April 12.
Please visit our FAQ page for info on refunds & exchanges.

Broadway Performances Suspended

Under the direction of Governor Andrew Cuomo, Broadway shows in New York City have suspended all performances in support of the health and well-being of the theatre going public, as well as those who work in the theatre industry. Performances are scheduled to commence the week of April 13, 2020. Please visit our Tickets page for the must up to date calendar.

All tickets for this performance will be refunded at the original point of purchase. If you purchased via Broadway Direct, Ticketmaster.com, or Ticketmaster via Phone/App: your refund is being processed, and your credit card will be refunded automatically within 7-10 business days.

The Gershwin Theatre box office is closed until further notice. You may mail the original tickets to the box office at 222 W 51st Street, New York, NY 10019 to request an exchange or refund, subject to availability.

If you purchased tickets as part of a Group: please contact your Group Sales Agent for more information regarding refunds or exchanges. Please retain your original tickets until you speak with the Group Sales Agent.

If you purchased tickets through any other sales channel: please return to the original point of purchase for more information regarding refunds or exchanges. If you have your tickets in hand, please retain them for a refund or exchange.

We’re sorry for the inconvenience. Performances are scheduled to resume April 13, 2020, and we look forward to seeing you on Broadway soon.

General Inquiries

Please Note: The Gershwin Theatre is currently closed. Performances are currently suspended and scheduled to commence the week of April 13, 2020.

The Gershwin Theatre is located at 222 West 51st Street between Broadway and 8th Avenue.

Click here to view a map.

Under the direction of Governor Andrew Cuomo, Broadway shows in New York City have suspended all performances in support of the health and well-being of the theatre going public, as well as those who work in the theatre industry. Performances are scheduled to commence the week of April 13, 2020. Please visit our Tickets page for the most up-to-date calendar.

2 hours and 45 minutes, including a 15-minute intermission.

Please Note: The Gershwin Theatre is currently closed. Performances are currently suspended and scheduled to commence the week of April 13, 2020.

There is no specific dress code at the theatre. For all performances, attire should be comfortable and appropriate for the occasion. Please remember the theatre is air conditioned during the summer months; sweaters are recommended.

The seating procedure for latecomers varies by seat section. Generally speaking, late patrons who are seated in the orchestra may be held in the lobby until approximately twenty minutes after the performance begins. They are then escorted directly to their seats by an usher.

For the protection of all patrons, theatre managers and private security personnel are on duty during all performances.  All bags are inspected upon arrival.  Luggage, shopping bags and other large packages that will not fit comfortably with you at your seat will not be checked or allowed inside the theatre.  For your convenience, please make other arrangements for these items before arriving.  

Tickets FAQ

Refunds are not granted in the event of cast replacements.

Under the direction of Governor Andrew Cuomo, Broadway shows in New York City have suspended all performances in support of the health and well-being of the theatre going public, as well as those who work in the theatre industry. Performances are scheduled to commence the week of April 13, 2020.

If you have tickets to a suspended performance, please refer to the Broadway Performances Suspended FAQ above for information about refunds for these shows.

Outside of this period, the Gershwin Theatre does not provide ticket refunds or exchanges.

Please Note: Performances are currently suspended and scheduled to commence the week of April 13, 2020. For more information about purchasing student tickets for performances starting the week of April 13, please see below.

Tickets at the student ($69) rate are available in-person at the Gershwin Theatre box office with a valid college, university ID. Limited 2 tickets per ID. Subject to availability – not available for all performances.

Tickets at the student rate are currently available for all performances through March, with the exception of all Saturday matinee and evening performances. Subject to availability.

For the current performance schedule, please check our calendar. Our student ticket dates that are updated regularly apply to single tickets only, not groups.

Student Group Tickets range from $59-$79 and are located in the Rear Mezzanine, Rear Orchestra, and Front Side Mezzanine.

For questions about student groups, please see the Groups FAQs below.

Please Note: Performances are currently suspended and scheduled to commence the week of April 13, 2020. For more information about purchasing military tickets for performances starting the week of April 13, please see below.

Tickets at the military rates ($79) are available in-person at the Gershwin Theatre box office with a valid military ID. Tickets at the military rate are also available online at www.GovX.com. Subject to availability. Limit 2 tickets per ID.

Tickets at the military rate are currently available for all performances, with the exception of all Saturday matinee and evening performances. Subject to availability.

For the current performance schedule, please check our calendar.

Please Note: Performances are currently suspended and scheduled to commence the week of April 13, 2020. For more information about lower-priced tickets for performances starting the week of April 13, please see below.

There are a limited number of partial-view side orchestra tickets from $79-$129, depending on performance. These tickets can be purchased in advance at the box office, online at www.ticketmaster.com and over the phone, 877-250-2929. In these seats, you will miss some of the entrances and exits, as well as scenic elements at the back or side of the stage; however none of the primary action of the show will be missed.

Please Note: Performances are currently suspended and scheduled to commence the week of April 13, 2020. For more information about purchasing lottery tickets for performances starting the week of April 13, please see below.

A day-of-performance lottery for 26 select orchestra seats for $30.00 each will be held daily. Each day, 2 ½ hours prior to show time, people who present themselves at the Gershwin Theatre box office will have their names placed in a hat. 30 minutes later, names will be drawn for 26 orchestra seats at $30.00 each. This lottery is available only in-person at the box office, with a limit of two tickets per person, cash only. Photo-ID required. Participants may enter their names ONE TIME ONLY PER PERFORMANCE; anyone who is discovered to have multiple entries will be disqualified and tickets will be revoked.

A limited number of tickets are available through the digital lottery for select performances, which opens at 8:00pm the day prior and remains open until 10:00am (for matinees) and 2pm (for evenings) on the day of the performance when winners are drawn. Tickets are $49 each for Tuesday-Friday performances, plus Sunday evenings. Tickets are $59 each for Saturday matinees and evenings, plus Sunday matinees. Prices include $2 facility fee.

Winners will be notified by email shortly after each drawing and will have 60 minutes to pay for their tickets with a credit card online. Tickets can be picked up at the Gershwin theatre box office 30 minutes prior to show time. Photo ID is required for pickup, and seat locations awarded are subject to availability. For details and entry to the digital lottery, please click here.

We have seats at all price points. The best seats at the best prices will always be available at the box office or through Ticketmaster – both have the same inventory of tickets. If you buy your tickets in person at the box office you can save the service fees. Please remember that, if you buy tickets through brokers or third party sellers, there will always be higher markups tacked on, with no guarantee of seat location. NEVER buy tickets on the street – they may be counterfeit, and if so, will not be honored at the theatre.

Please be advised that each patron must have a printed ticket to enter the theatre. The Gershwin Theatre box office cannot print tickets purchased from a third-party website.

Orchestra seats are on the main level of the theatre.

Front Mezzanine seats are at the front of the upper level of the theatre (Rows A-E). On a big spectacular show like WICKED, they provide a great view of the whole production. Be aware that there is a low safety bar in front, which means the front row may not be ideal for short patrons or children.

Mid Mezzanine seats are in the middle of the upper level of the theatre (Rows F-G) – however, there are a limited number of these seats available and they sell out quickly. These also have a great view of the whole production.

Rear Mezzanine seats are in the back of the upper level of the theatre (Rows H-M); however, again, there are a limited number of these seats available, and they also sell out quickly. These also have a great view of the whole production, and are always the most economical choice.

Please note that, within the range of tickets shown, the lower prices are generally on weekday performances (Monday through Thursday) and non-holiday weeks. During the summer, the lower prices are generally on matinee performances (Wednesday and Saturday).

Stadium seats are in the back half of the orchestra of the theatre, and start as low as $99 on weeknights for certain performances. These have great sightlines due to the rake of the seating, and are great for families with children. Many people say that these are the best deal at WICKED.

Premium seats are the best seats in the house and are generally in the first twenty rows center orchestra (or just off the center aisles on either side), or the first two rows of the front mezzanine. They are the most expensive seats, but the orchestra premiums provide the best view of faces and production details, and the front row mezzanine premiums provide the best view of the whole spectacle of WICKED.

Even when the show is sold out, there are usually premium seats available right up to the fay of the performance. Click here to purchase premium seats.

Please Note: Performances are currently suspended and scheduled to commence the week of April 13, 2020. For more information about tickets for performances starting the week of April 13, please see below.

Tickets go on sale approximately 8 months before the performance. You will get the best price if you buy in advance – as the performance date approaches and availability tightens, the prices will often go up, so plan ahead if you can.

We encourage guests to purchase tickets in advance to ensure the best seating locations, however seats remain on sale until performance time, based on availability.

Please Note: Performances are currently suspended and scheduled to commence the week of April 13, 2020. For more information about best availability tickets for performances starting the week of April 13, please see below.

Please go to our ticket calendar and select the best availability filter to see which performances have best availability.

Please Note: Performances are currently suspended and scheduled to commence the week of April 13, 2020. For more information about ordering tickets outside of the USA for performances starting the week of April 13, please see below.

You can order tickets online but you will probably need to pick up your tickets in-person at the box office. If the billing address for your credit card is not within the United States or Canada, Ticketmaster will be unable to mail or ship your tickets.

When purchasing tickets, you will need to switch the tab on the delivery page from USA to Other Country and select International Will Call as your delivery method. Based on the selection of this delivery method, you will be presented with a list of countries when entering your billing address, rather than states or provinces. Your tickets will then be held at the venue’s box office “will call” window on the event date. In order to receive your tickets, you must present the credit card that was used to purchase the tickets, picture ID, and the Ticketmaster order number issued to you during the sale. The “will call” window at the box office is located near the main entrance.

Please Note: Performances are currently suspended and scheduled to commence the week of April 13, 2020. For more information about tickets for performances starting the week of April 13, please see below.

The show is open-ended and tickets are on sale through October 25, 2020 for single tickets.

Group tickets are currently on sale through November 15, 2020 (some blackout dates may apply).

Purchasers have 3 delivery options when purchasing WICKED on Broadway tickets from our website or Ticketmaster: Standard Mail, Will Call, and Mobile Entry. These options will be presented during the check-out process. There, you will be able to choose your preferred method of receiving your tickets. Please note that not all options will be available at all times or to international purchasers. Please visit here for more information regarding Mobile Entry.

Premium FAQ

Premium seats are the best seats in the house and are generally in the first twenty rows center orchestra (or just off the center aisles on either side), or the first two rows of the front mezzanine. They are the most expensive seats, but the orchestra premiums provide the best view of faces and production details, and the front row mezzanine premiums provide the best view of the whole spectacle of WICKED. Even when the show is sold out, there are usually premium seats available right up to the night of the performance.

Premium tickets range from $212.00 – $252.00.

Premium tickets are available for every performance.

Groups FAQ

In the wake of Gov. Andrew Cuomo’s ordered shutdown of all Broadway theaters through April 12, 2020, Wicked is currently in the process of refunding all affected group orders in the coming days and weeks. We are also prepared to accommodate any displaced groups at performances beginning Tuesday, April 14, 2020. If you purchased tickets as part of a group for a performance through April 12, 2020, please contact your group leader about your exchange or refund.

The group minimum is 15 tickets.

Group tickets in the Orchestra and Front Mezzanine range from $99-$135. Tickets in the Rear Orchestra range from $89-$119. Tickets in the Front Side Mezzanine range from $89-$125. Tickets in the Mid Mezzanine range from $85-$119. Tickets in the Rear Mezzanine range from $75-$95.

Student Group Tickets range from $79-$85 for the Student Rear Orchestra and Front Side Mezzanine and $59-$65 for the Student Rear Mezzanine.

Certain holidays and peak periods do not have group rates available. Full price rates with an additional surcharge are available to groups during these periods.

Group tickets are currently available for all performances through November 15, 2020 (some blackout dates may apply).

Yes. Request one by sending an email to groups@321mgt.com.

Opportunities offered to groups include: Behind the Emerald Curtain, talkbacks with the cast (in return for a contribution to Broadway Cares) and customized workshops.

Visit the Groups page for information on current promotions.

Yes, you can rent a headset and get a running synopsis of the show in these 7 languages – French, German, Spanish, Portuguese, Japanese, Mandarin, and Korean.

Groups of 10 or more can receive 20% off all translation units. Just visit www.soundassociates.com and enter the quantity. You will automatically receive your discount!

Broadway FAQ

For information on the current Broadway cast of WICKED, click here.

We have a special offer at the Novotel New York Times Square- a 2-minute walk from the Gershwin Theatre! Please see our Plan Your Visit page for more information.

There are many paid parking lots and garages in and around Times Square area. Please see our Plan Your Trip page for parking lots nearest to the Gershwin Theatre.

ABM Parking Services, which is located directly adjacent to the theatre, offers a discounted rate for WICKED patrons. Please click here for a coupon. Note: You must have a printed coupon to receive the discounted rate. ABM cannot accept a coupon on your mobile device.

There are many restaurants located in or near the Theater District. Visit our Plan Your Trip page for more information on drinks, desserts, and discounts from our partners.

Yes. Soft drinks, water, cocktails, ice cream, and candy (no food) are available before the show and during intermission. Outside food and drinks may not be brought into the theatre.

Part of the fun of going to a Broadway show is meeting members of the cast at the Stage Door. Following the performance, some actors may be available to sign autographs and sometimes even pose for photos. Ask an usher for directions to the Stage Door.

Our cast members love to hear from you, but we cannot guarantee that all letters will receive a response. You may send correspondence to:

[Cast Member Name]
c/o WICKED
Gershwin Theatre Stage Door
242 West 51st Street
New York, NY 10019

The original Broadway cast recording is available at the theatre or online at wickedthemusicalstore.com.

Most merchandise is available in the lobby beginning 90 minutes prior to each performance. A full selection is also available in the upper lobby for sale 45 minutes before show time and available 24/7 online at wickedthemusicalstore.com

 

If you have lost something while at the theatre, please call 212-586-6510 for the lost and found.

Tour FAQ

If you have specific questions about the city and theatre where WICKED is playing, click here and then click on the venue name for more information.

For information on the current cast of the North American Tour production of WICKED, click here.

2 hours and 45 minutes, including a 15-minute intermission.

We recommend purchasing tickets through the venue. For early access to tour tickets before they go on sale to the general public, become our fan on Facebook and stay tuned for special pre-sale offers.

New cities are announced continuously. Please check back frequently for all the latest touring information.

For the latest tour information, please click here.

Behind The Emerald Curtain FAQ

Behind the Emerald Curtain is an exclusive behind-the-scenes look at WICKED run by WICKED cast members. Participants take a guided tour through the unique Behind the Emerald Curtain Museum. Each event concludes with a Q+A session with cast members, where you will have the opportunity to find out more about WICKED and show business.

Behind the Emerald Curtain is located in the upper lobby of the Gershwin Theatre (222 West 51st Street)

It is 90 minutes.

Tickets to Behind the Emerald Curtain cost $33.00.

Tickets may be purchased at Ticketmaster.com and are also available at the door 30 minutes prior to the tour on a first-come, first-served basis.

Yes. Special rates apply for groups of 15 or more. Please email groups@321mgt.com to reserve.

The recommended age range is 10 and up. Younger children may attend, but no one is admitted without a ticket.

Yes. Regular show merchandise is available, as well as exclusive merchandise for Behind the Emerald Curtain at the end of the experience.

No. Behind the Emerald Curtain DOES NOT include a backstage visit.

Accessibility FAQ

Although animals are not permitted in the theatre, an exception is made for guide dogs and service animals. Please inform your ticket sales representative if any accommodations are required.

Yes. Wheelchair seating is available for purchase on the website or in person at the box office for wheelchair patron plus one companion.

There are designated wheelchair and companion seats in the rear of the Orchestra section on the third floor and the mezzanine section on the fourth floor. These locations are the ONLY ones that do not involve steps. The third and fourth floors are accessible via the main lobby elevator that is designated for guests with disabilities. Theatre representatives are available to meet with patrons with disabilities in the lobby of the building to escort them to designated wheelchair accessible areas via elevators or escalators. The front orchestra level of the theatre is not accessible by elevators and escalators.

Yes. Audien™ Translation System devices are available for $10 on the second level of the theatre – currently offered in Japanese, German, Portuguese, Spanish, French, Mandarin and Korean – you can rent a headset and get a running synopsis of the show in any of these seven languages.

Reservations of the Audien™ Translation System are highly suggested. To reserve, pre-purchase, or for more information please visit www.soundassociates.com.

For a full list of accessibility features visit: theatreaccess.nyc/shows/1617/Wicked.

Yes. Devices are available free-of-charge on the second level of the theater, as well as hand-held captioning devices for the deaf and audio descriptions devices for the blind.

The Gershwin Theatre is also equipped with an Induction Loop System for patrons with telecoil equipment. Hearing aid users simply need to switch their hearing aids to “T” to enjoy direct transmission of the performance audio rather than using a separate device.

For a full list of accessibility features visit: theatreaccess.nyc/shows/1617/Wicked