General Inquiries

Where is WICKED being performed and how do I get to the theatre?

WICKED is being performed at the Gershwin Theatre which is located at 222 West 51st Street between Broadway and 8th Avenue.

Click here to view a map.

What is the performance schedule?

The performance schedule varies. Click here to visit the tickets page and view the schedule.

What is the running time of the show?

2 hours and 45 minutes, including a 15-minute intermission.

What is the recommended age for children?

Recommended age for children is 8 and up. The Gershwin Theatre welcomes patrons ages 5 and older. As a courtesy to our guests, children under the age of 5 will not be permitted in the theatre. Please be aware that all patrons, regardless of age, must have a ticket.

What time should I arrive at the theatre?

Doors open 45 minutes before show time; to allow time for security and bag inspection on your way in, we recommend arriving no less than 15 minutes before show time.

What should I wear to the show?

There is no specific dress code at the theatre. For all performances, attire should be comfortable and appropriate for the occasion. Please remember the theatre is air conditioned during the summer months; sweaters are recommended.

What is the seating procedure for latecomers?

The seating procedure for latecomers varies by seat section. Generally speaking, late patrons who are seated in the orchestra may be held in the lobby until approximately twenty minutes after the performance begins. They are then escorted directly to their seats by an usher.

Are there security personnel at the theatre?

For the protection of all patrons, theatre managers and private security personnel are on duty during all performances.  All bags are inspected upon arrival.  Luggage, shopping bags and other large packages that will not fit comfortably with you at your seat will not be checked or allowed inside the theatre.  For your convenience, please make other arrangements for these items before arriving.  

Tickets FAQ

In the event of a cast replacement, will a refund be granted?

Refunds are not granted in the event of cast replacements.

What is the refund/exchange policy?

The Gershwin Theatre does not provide ticket refunds or exchanges.

Are there student rates available?

Yes. Tickets at the student ($69) rate are available in-person at the Gershwin Theatre box office with a valid college, university ID. Limited 2 tickets per ID. Subject to availability – not available for all performances.

Tickets at the student rate are currently available July 30 – August 17 at Monday – Thursday evening performances and Wednesday matinees, and August 21 – September 30 at Monday – Friday evening performances, Sunday evening performances, and Wednesday matinees. Please check our calendar for the performance schedule. Our student ticket dates that are updated regularly apply to single tickets only, not groups.

Student Group Tickets range from $55-$79 and are located in the Rear Mezzanine, Rear Orchestra, and Front Side Mezzanine.

For questions about student groups, please see the Groups FAQ’s below.

Are there military rates available?

Yes. Tickets at the military rates ($79) are available in-person at the Gershwin Theatre box office with a valid military ID. Tickets at the military rate are also available online at www.GovX.com. Subject to availability. Limit 2 tickets per ID.

Tickets at the military rates are currently available July 30 – August 17 at Monday – Thursday evening performances and Wednesday matinees, and August 21 – September 30 at Monday – Friday evening performances, Sunday evening performances, and Wednesday matinees. Please check our calendar for the performance schedule.

Are there lower-priced tickets available?

Yes. There are a limited number of partial-view side orchestra tickets from $79-$129, depending on performance. These tickets can be purchased in advance at the box office, online at www.ticketmaster.com and over the phone, 877-250-2929. In these seats, you will miss some of the entrances and exits, as well as scenic elements at the back or side of the stage; however none of the primary action of the show will be missed.

How does your lottery work?

A day-of-performance lottery for 26 select orchestra seats for $30.00 each will be held daily. Each day, 2 ½ hours prior to show time, people who present themselves at the Gershwin Theatre box office will have their names placed in a hat. 30 minutes later, names will be drawn for 26 orchestra seats at $30.00 each. This lottery is available only in-person at the box office, with a limit of two tickets per person, cash only. Photo-ID required. Participants may enter their names ONE TIME ONLY PER PERFORMANCE; anyone who is discovered to have multiple entries will be disqualified and tickets will be revoked.

A limited number of tickets are available through the digital lottery, which opens at 8:00 PM the evening before the following day’s performance(s) and remains open until 10:00 AM (matinee) and 1:30 PM (evening), respectively, when winners are drawn. Tickets are $35 each, including the facility fee. Winners will be notified by email shortly after each drawing and will have 60 minutes to pay for their tickets with a credit card online. Please note, there will be no digital lottery between July 9 and August 4.

Tickets can be picked up at the Gershwin Theatre box office 30 minutes prior to show time. Photo ID is required for pickup, and seat locations awarded are subject to availability. May not be available for all performances. For details and entrance to the digital lottery, click here.

What is the cancellation line and how does it work?

When the show is sold-out, a very limited number of tickets for that day’s performance may get released for sale at the box office right before show time. To purchase released tickets you must stand in the cancellation line at the box office on the day-of-performance only. Standing in the cancellation line does not guarantee a ticket. The number of tickets available varies per show and are available on a first-come, first-served basis to patrons waiting in the cancellation line.

How do I choose the right seat for me at WICKED?

We have seats at all price points. The best seats at the best prices will always be available at the box office or through Ticketmaster – both have the same inventory of tickets. If you buy your tickets in person at the box office you can save the service fees. Please remember that, if you buy tickets through brokers or third party sellers, there will always be higher markups tacked on, with no guarantee of seat location. NEVER buy tickets on the street – they may be counterfeit, and if so, will not be honored at the theatre.

Please be advised that each patron must have a printed ticket to enter the theatre. The Gershwin Theatre box office cannot print tickets purchased from a third-party website.

What are the differences between orchestra and mezzanine levels of the theatre?

Orchestra seats are on the main level of the theatre.

Front Mezzanine seats are at the front of the upper level of the theatre (Rows A-E). On a big spectacular show like WICKED, they provide a great view of the whole production. Be aware that there is a low safety bar in front, which means the front row may not be ideal for short patrons or children.

Mid Mezzanine seats are in the middle of the upper level of the theatre (Rows F-G) – however, there are a limited number of these seats available and they sell out quickly. These also have a great view of the whole production.

Rear Mezzanine seats are in the back of the upper level of the theatre (Rows H-M); however, again, there are a limited number of these seats available, and they also sell out quickly. These also have a great view of the whole production, and are always the most economical choice.

Please note that, within the range of tickets shown, the lower prices are generally on weekday performances (Monday through Thursday) and non-holiday weeks. During the summer, the lower prices are generally on matinee performances (Wednesday and Saturday).

What is stadium seating?

Stadium seats are in the back half of the orchestra of the theatre, and start as low as $99 on weeknights for certain performances. These have great sightlines due to the rake of the seating, and are great for families with children. Many people say that these are the best deal at WICKED.

What is a premium seat?

Premium seats are the best seats in the house and are generally in the first twenty rows center orchestra (or just off the center aisles on either side), or the first two rows of the front mezzanine. They are the most expensive seats, but the orchestra premiums provide the best view of faces and production details, and the front row mezzanine premiums provide the best view of the whole spectacle of WICKED.

Even when the show is sold out, there are usually premium seats available right up to the fay of the performance. Click here to purchase premium seats.

Do I need to purchase tickets in advance?

Tickets go on sale approximately 8 months before the performance. You will get the best price if you buy in advance – as the performance date approaches and availability tightens, the prices will often go up, so plan ahead if you can.

We encourage guests to purchase tickets in advance to ensure the best seating locations, however seats remain on sale until performance time, based on availability.

Which performances have the best seats available?

Please go to our ticket calendar and select the best availability filter to see which performances have best availability.

I live outside of the USA – can I still order my tickets online through Ticketmaster?

Yes, you can order tickets online but you will probably need to pick up your tickets in-person at the box office. If the billing address for your credit card is not within the United States or Canada, Ticketmaster will be unable to mail or ship your tickets.

When purchasing tickets, you will need to switch the tab on the delivery page from USA to Other Country and select International Will Call as your delivery method. Based on the selection of this delivery method, you will be presented with a list of countries when entering your billing address, rather than states or provinces. Your tickets will then be held at the venue’s box office “will call” window on the event date. In order to receive your tickets, you must present the credit card that was used to purchase the tickets, picture ID, and the Ticketmaster order number issued to you during the sale. The “will call” window at the box office is located near the main entrance.

How long will the show be running and how far out are tickets on sale?

The show is open-ended and tickets are on sale through January 6, 2019 for single tickets.

Group tickets are currently on sale through March 10, 2019.

What are the Box Office hours?

Monday:  10:00am – 8:00pm
Tuesday – Saturday: 10:00am – 8:30pm
Sunday: 12:00pm – 6:00pm

Can I get tickets on the day of the performance?

Premium tickets are usually available on the day of performance. Other tickets may be available, but there’s no guarantee. If you wait until the day of performance, your best bet is to go right to the box office to get the best price on whatever is still available.

How will I receive my tickets?

Purchasers have 3 delivery options when purchasing WICKED on Broadway tickets from our website or Ticketmaster: Standard Mail, Will Call, and Mobile Entry. These options will be presented during the check-out process. There, you will be able to choose your preferred method of receiving your tickets. Please note that not all options will be available at all times or to international purchasers. Please visit here for more information regarding Mobile Entry.

What’s the best way to get tickets?

Tickets to WICKED may be purchased at the Gershwin Theatre box office, online through Ticketmaster.com or by phone at 877-250-2929.

Premium FAQ

What are Premium tickets?

Premium seats are the best seats in the house and are generally in the first twenty rows center orchestra (or just off the center aisles on either side), or the first two rows of the front mezzanine. They are the most expensive seats, but the orchestra premiums provide the best view of faces and production details, and the front row mezzanine premiums provide the best view of the whole spectacle of WICKED. Even when the show is sold out, there are usually premium seats available right up to the night of the performance.

How much are Premium tickets?

This summer, Premium tickets range from $212.00 – $252.00.

How do I purchase Premium tickets?

Premium tickets are available for purchase on the Premium Tickets and VIP Packages page.

Which performances am I able to purchase Premium tickets?

Premium tickets are available for every performance.

What are VIP Packages?

VIP Packages are exceptional, one-of-a-kind experiences to add to your performance of WICKED. They all include premium orchestra seats, merchandise, and a complimentary drink at intermission. Select packages also include pre-theatre dinner, meet-and-greets with cast members and backstage tours.

There are currently two VIP packages available: “The Wizard Will See You Now” ($500/person) and “Emerald City” ($1,000/person).  Please email webmaster@wickedthemusical.com for more details and to purchase.

How do I purchase a VIP Package?

Please email webmaster@wickedthemusical.com for details and to purchase.

Groups FAQ

How do I purchase group tickets?

Group tickets are available for purchase by making an online reservation or by calling 877-321-0020.

What is the minimum requirement to purchase group tickets?

The group minimum is 15 tickets.

How much are group tickets?

Prices for group tickets in the Orchestra/Front Mezzanine range from $100.00-$135.00. Tickets in the Rear Orchestra (select performances) range from $80.00-$110.00. Tickets in the Mid-Mezzanine range from $75.00-$135.00. Tickets in the Rear Mezzanine range from $60.00-$95.00.  Tickets in the Side Mezzanine range from $80.00-$115.00.

Student Group Tickets range from $55-$79 and are located in the Front Side Mezzanine, Rear Mezzanine, and Rear Orchestra.

When are group tickets available?

Group tickets are currently available for all performances through March 10, 2019 (some blackout dates may apply).

Is there a study guide available for teachers or group leaders?

Yes. Request one by sending an email to groups@321mgt.com.

What opportunities and promotions are there for groups?

Opportunities offered to groups include: Behind the Emerald Curtain, talkbacks with the cast (in return for a contribution to Broadway Cares) and customized workshops.

Visit the Groups page for information on current promotions.

Are there translation devices available for groups?

Yes, you can rent a headset and get a running synopsis of the show in these 7 languages – French, German, Spanish, Portuguese, Japanese, Mandarin, and Korean.

Groups of 10 or more can receive 20% off all translation units. Just visit www.soundassociates.com and enter the quantity. You will automatically receive your discount!

Broadway FAQ

Who are the current cast members in the show?

For information on the current Broadway cast of WICKED, click here.

Are there any hotels that offer special WICKED packages?

We have a special offer at the Intercontinental Hotel. Please see our Plan Your Visit page for more information.

I’m driving into New York City – where can I park?

There are many paid parking lots and garages in and around Times Square area. Please see our Plan Your Trip page for parking lots nearest to the Gershwin Theatre.

ABM Parking Services, which is located directly adjacent to the theatre, offers a discounted rate for WICKED patrons. Please click here for a coupon. Note: You must have a printed coupon to receive the discounted rate. ABM cannot accept a coupon on your mobile device.

Where can I eat before (or after) the show?

There are many restaurants located in or near the Theater District. Visit our Plan Your Trip page for more information on drinks, desserts, and discounts from our partners.

Are there concessions inside the theatre?

Yes. Soft drinks, water, cocktails, ice cream, and candy (no food) are available before the show and during intermission. Outside food and drinks may not be brought into the theatre.

Is it possible to meet cast members when I’m at the show?

Part of the fun of going to a Broadway show is meeting members of the cast at the Stage Door. Following the performance, some actors may be available to sign autographs and sometimes even pose for photos. Ask an usher for directions to the Stage Door.

How do I send a letter to a cast member?

Our cast members love to hear from you, but we cannot guarantee that all letters will receive a response. You may send correspondence to:

[Cast Member Name]
c/o WICKED
Gershwin Theatre Stage Door
242 West 51st Street
New York, NY 10019

Where can I find cast recording?

The original Broadway cast recording is available at the theatre or online at wickedthemusicalstore.com.

Where is the show merchandise available?

Most merchandise is available in the lobby during the following hours. A full selection is also available in the upper lobby for sale 45 minutes before show time and available 24/7 online at wickedthemusicalstore.com

Monday: 3:30 – 5:30pm
Tues: 3:30 – 5:30pm
Wed: 11:00am – 12:30pm
Thurs: 4:30 – 6:30pm
Fri: 4:30 – 6:30pm
Sat: 10:00 – 12:30pm
Sun: Dark

What do I do if I lost something at the theatre?

If you have lost something while at the theatre, please call 212-586-6510 for the lost and found.

Tour FAQ

How can I learn more about WICKED in my city?

If you have specific questions about the city and theatre where WICKED is playing, click here and then click on the venue name for more information.

What is the recommended age for children?

Recommended age for children is 8 and up. Please be aware that all patrons, regardless of age, must have a ticket.

Who are the current cast members of the tour production of WICKED?

For information on the current cast of the North American Tour production of WICKED, click here.

How long are the touring shows?

2 hours and 45 minutes, including a 15-minute intermission.

What’s the best way to get tickets?

We recommend purchasing tickets through the venue. For early access to tour tickets before they go on sale to the general public, become our fan on Facebook and stay tuned for special pre-sale offers.

Why isn’t my city on the list of tour engagements?

New cities are announced continuously. Please check back frequently for all the latest touring information.

How do I find out when the show is coming to my city?

For the latest tour information, please click here.

Behind The Emerald Curtain FAQ

What is Behind the Emerald Curtain?

Behind the Emerald Curtain is an exclusive behind-the-scenes look at WICKED run by WICKED cast members. Participants take a guided tour through the unique Behind the Emerald Curtain Museum. Each event concludes with a Q+A session with cast members, where you will have the opportunity to find out more about WICKED and show business.

Where does Behind the Emerald Curtain take place?

Behind the Emerald Curtain is located in the upper lobby of the Gershwin Theatre (222 West 51st Street)

How long does the experience last?

It is 90 minutes.

How much are tickets to Behind the Emerald Curtain?

Tickets to Behind the Emerald Curtain cost $33.00.

How do I purchase tickets for Behind the Emerald Curtain?

Tickets may be purchased at Ticketmaster.com and are also available at the door 30 minutes prior to the tour on a first-come, first-served basis.

Am I able to reserve tickets for a group?

Yes. Special rates apply for groups of 15 or more. Please email groups@321mgt.com to reserve.

Is there a minimum age requirement for Behind the Emerald Curtain?

The recommended age range is 10 and up. Younger children may attend, but no one is admitted without a ticket.

Am I able to purchase show merchandise at Behind the Emerald Curtain?

Yes. Regular show merchandise is available, as well as exclusive merchandise for Behind the Emerald Curtain at the end of the experience.

Does this experience include a visit backstage?

No. Behind the Emerald Curtain DOES NOT include a backstage visit.

Accessibility FAQ

What is the policy on guide dogs and service animals?

Although animals are not permitted in the theatre, an exception is made for guide dogs and service animals. Please inform your ticket sales representative if any accommodations are required.

Is the theatre wheelchair accessible? Is there different pricing?

Yes. Wheelchair seating is available for purchase on the website or in person at the box office for wheelchair patron plus one companion.

What are the options for the physically disabled guests?

There are designated wheelchair and companion seats in the rear of the Orchestra section on the third floor and the mezzanine section on the fourth floor. These locations are the ONLY ones that do not involve steps. The third and fourth floors are accessible via the main lobby elevator that is designated for guests with disabilities. Theatre representatives are available to meet with patrons with disabilities in the lobby of the building to escort them to designated wheelchair accessible areas via elevators or escalators. The front orchestra level of the theatre is not accessible by elevators and escalators.

Are there translation devices?

Yes. Audien™ Translation System devices are available for $10 on the second level of the theatre – currently offered in Japanese, German, Portuguese, Spanish, French, Mandarin and Korean – you can rent a headset and get a running synopsis of the show in any of these seven languages.

Reservations of the Audien™ Translation System are highly suggested. To reserve, pre-purchase, or for more information please visit www.soundassociates.com.

For a full list of accessibility features visit: theatreaccess.nyc/shows/1617/Wicked.

Are there devices for the hard-of-hearing?

Yes. Devices are available free-of-charge on the second level of the theater, as well as hand-held captioning devices for the deaf and audio descriptions devices for the blind.

The Gershwin Theatre is also equipped with an Induction Loop System for patrons with telecoil equipment. Hearing aid users simply need to switch their hearing aids to “T” to enjoy direct transmission of the performance audio rather than using a separate device.

For a full list of accessibility features visit: theatreaccess.nyc/shows/1617/Wicked

What are the options for physically disabled guests?

There are designated wheelchair and companion seats in the rear of the Orchestra section on the third floor and the mezzanine section on the fourth floor. These locations are the ONLY ones that do not involve steps. The third and fourth floors are accessible via the main lobby elevator that is designated for guests with disabilities. Theatre representatives are available to meet with patrons with disabilities in the lobby of the building to escort them to designated wheelchair accessible areas via elevators or escalators. The front orchestra level of the theatre is not accessible by elevators and escalators.